Support

iPhone and iPad subscribers manage or cancel their subscription in their Apple ID settings (App Store). Android subscribers manage or cancel in Google Play. Web subscribers manage it in the app under Account → Subscription. Field Staff and customer accounts are free and do not require a paid plan.

Customers pay project invoices online with a card through Stripe. The contractor company connects Stripe in the app so payments go to that company. Full or partial refunds are issued by the contractor from the invoice in Trades Support — not by NEON-Systems on the contractor’s behalf.

Use Sign in in the app or on the web. If you forgot your password, use the password reset option on the sign-in screen — we’ll email a reset link to the address on your account. Still stuck? Email support@neon-systems.com.

See our Privacy Policy and Terms of Use. You can update profile details in the Account area of the app. To request account deletion, use our account deletion request page.

Account deletion is by request. Start at Delete your account – request. You’ll submit one email, confirm a link we send, then the request goes to review. Nothing is deleted instantly.